Return Update

Event GroupEvent Identification
returnreturn/update
New returns will occur when the order is created , not associated with the flow of funds
Request Headers
  • X-Shopline-Topic string required
    The unique identifier for the event.
    Example: orders/edited
  • X-Shopline-Hmac-Sha256 string required
    The signature of the request. Upon receiving the request, you must verify the signature to confirm the authenticity and integrity of the data.
    Example: XWmrwMey6OsLMeiZKwP4FppHH3cmAiiJJAweH5Jo4bM=
  • X-Shopline-Shop-Domain string required
    The store domain.
    Example: example.myshopline.com
  • X-Shopline-Shop-Id string required
    The store ID.
    Example: 1610418123456
  • X-Shopline-Merchant-Id string required
    The merchant ID.
    Example: 2000001234
  • X-Shopline-API-Version string required
    The API version.
    Example: v20250601
  • X-Shopline-Webhook-Id string required
    The ID of this Webhook event.
    Example: b54557e48a5fbf7d70bcd043
Request Body
  • after_sale_order_seq string
    Return id
    Example: 2606576826460396889110
  • created_at string
    Order update time , ( format see IOS8601 )
    Example: 2024-07-30T19:05:13.968+0800
  • order_seq string
    Order id
    Example: 21064997045395244145024325
  • return_line_itemsobject[]
    Return listing
  • fulfillment_line_itemobject
    Forward invoice Product
  • line_itemobject
    Product
  • attribute string
    Product attributes : name-attribute value
    Example: Color - RED
  • final_price string
    Product transaction price
    Example: 1.39
  • fulfillable_quantity integer
    Available quantity
  • fulfillment_service string
    Logistics company name
    Example: Yuan Tong Delivery
  • fulfillment_status string
    Product shipping status
    Example: fulfilled
  • gift_card boolean
    Gift card or not
  • grams double
    Weight ( grams ) , involving unit conversion
    Example: 28350
  • group_id string
    Item group id
    Example: 0
  • id string
    Product id for snapshot charts
    Example: 7889
  • image_url string
    Picture url
    Example: https://www.asdlj22lljsf.com/gima.image
  • location_seq string
    Unique code of pickup location
    Example: 15232786871282
  • name string
    SKU title, same as title
    Example: this is a mock product title
  • price string
    Product selling price
    Example: 200.00
  • product_id string
    SPU serial number
    Example: 16065603540221212797880910
  • product_tax_linesobject[]
    Product tax information
  • name string
    Tax name
    Example: VAT
  • price string
    Tax
    Example: 1.39
  • price_setobject
    Tax amount details
  • presentment_moneyobject
    Market currency amount breakdown
  • amount string
    Amount
    Example: 19
  • currency_code string
    Currency
    Example: USD
  • shop_moneyobject
    Store currency amount breakdown
  • amount string
    Amount
    Example: 1.39
  • currency_code string
    Currency
    Example: USD
  • rate double
    Tax rate
    Example: 0.0012
  • rate_percentage double
    Tax %
  • tax_no string
    Tax code
    Example: 124323
  • title string
    Tax name
    Example: product_tax
  • type string
    Tax type
    Example: product_tax
  • propertiesobject[]
    Product able custom information
  • additional string
    Additional information
    Example: {}
  • ext_info string
    Expand information
    Example: {}
  • name string
    Custom attribute name
    Example: Wegiht
  • show boolean
    To be displayed on the front end or not
    Example: true
  • type string
    Attribute type
    Example: Wegiht
  • urls array
    Url list
    Example: ["https://www.asdlj22lljsf.com/gima.image"]
  • value string
    Custom attribute values
    Example: 23121
  • quantity integer
    Quantity of items in the order
    Example: 3
  • requires_shipping boolean
    Shipping or not
    Example: true
  • sku string
    Product yards
    Example: T20200925200122
  • tags string
    Product tag , separated by ','
    Example: BWP,CUSTOM
  • taxable boolean
    Tax or not？
  • title string
    Product title
    Example: this is a mock product title
  • variant_id string
    Product SKU serial number
    Example: 18065603540226245962750910
  • variant_title string
    Product attribute value
    Example: RED
  • vendor string
    Supplier
    Example: this is a mock product vendor
  • version string
    Product version
    Example: 0
  • quantity integer
    Return order return quantity
    Example: 1
  • order_package_seq string
    Invoice number associated with return order
    Example: 22065768243292542110023140
  • quantity integer
    Return order return quantity
    Example: 1
  • refund_detail_seq string
    Return order Product line number
    Example: RDP6576826460816319513
  • return_reason string
    Product line return reason : COLOR issue DEFECTIVE Product damaged or defective NOT_AS_DESCRIBED Product does not match description OTHER reason SIZE_TOO_LARGE size is too large size_TOO_SMALL size is too small STYLE issue UNWANTED customer changed idea WRONG_ITEM received wrong Product
    Example: this is a mock return reason
  • return_reason_note string
    Product line return reason details notes , maximum support 128 characters
    Example: this is a mock return reason note
  • return_reason string
    Return reason
    Example: This is a test return reason
  • status string
    Return status : REQUESTED 、CLOSED ( return is completed and refunded is completed ) 、OPEN ( in return ) 、DECLINED ( reject return ) 、CANCELED ( cancel return )
    Example: OPEN
Status Codes
After receiving a webhook notification from SHOPLINE, you must respond with the following format:
HTTP/1.1 200 OK
For more information about how to subscribe to webhooks and webhook response rules, refer to Webhook overview.
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