Fulfillment suspension

Event Group	Event Identification
fulfillment_order	fulfillment_order/on_hold

Fulfillment order was on hold

Request Headers

X-Shopline-Topic string required

The unique identifier for the event.

Example: orders/edited
X-Shopline-Hmac-Sha256 string required

The signature of the request. Upon receiving the request, you must verify the signature to confirm the authenticity and integrity of the data.

Example: XWmrwMey6OsLMeiZKwP4FppHH3cmAiiJJAweH5Jo4bM=
X-Shopline-Shop-Domain string required

The store domain.

Example: example.myshopline.com
X-Shopline-Shop-Id string required

The store ID.

Example: 1610418123456
X-Shopline-Merchant-Id string required

The merchant ID.

Example: 2000001234
X-Shopline-API-Version string required

The API version.

Example: v20250601
X-Shopline-Webhook-Id string required

The ID of this Webhook event.

Example: b54557e48a5fbf7d70bcd043

Request Body

fulfillment_orderobject

Performance details
fulfillment_holdsobject[]

Pause information
reason string

Pause cause
Example: "out of stock"
reason_notes string

Pause notes
Example: "customer require"
id string

Identifies id
Example: "83234231_8234234"
status string

Performance-date status
Example: "open"

Status Codes

After receiving a webhook notification from SHOPLINE, you must respond with the following format:

HTTP/1.1 200 OK

For more information about how to subscribe to webhooks and webhook response rules, refer to Webhook overview.

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