--- title: "Resources feedback" doc_type: openapi doc_category: openapi doc_version: v20270301 source_url: html: 'https://developer.shopline.com/docs/admin-rest-api/sales-channels/resources-feedback' md: 'https://developer.shopline.com/docs/admin-rest-api/sales-channels/resources-feedback.md' --- # Resources feedback - **Base URL:** `https://{handle}.myshopline.com/admin/openapi` - **Required Scopes:** `write_products` - **API Version:** v20270301 - **API Type:** Admin - **API Protocol:** RESTful ## Endpoint ```http POST /products/:product_id/resource_feedback.json ``` ## Base URL * `https://{handle}.myshopline.com/admin/openapi` * `{handle}`: `handle` : The store's unique identifier, which is the prefix of the store's domain name. For example, if a store's domain name is `open001.myshopline.com` , the store handle is `open001` . ## Required Permissions * `write_products` ## Request ### Path Parameters * `product_id` string (required) Product ID ### Request Headers * `Content-Type` string (required) The field must be set to the fixed value `application/json; charset=utf-8`. * `Authorization` string (required) The access token for the API resource. Refer to [App authorization](https://developer.shopline.com/docs/apps/api-instructions-for-use/app-authorization.md?lang=en) to obtain the access token, and then pass the obtained token in the Bearer format. ### Request Body * `resource_feedback` object Resources feedback content * `messages` array Feedback information , only state=require_actions effective * `resource_updated_at` string Equivalent to updated_at time stamp .updated_at time stamp changes based on merchant operations .When needed , use it with feedback_generated_at to help determine whether the incoming feedback is obsolete or not compared with the feedback that has been received , and whether it should be ignored when it arrives * `state` string Feedback status : require_actions , success * `feedback_generated_at` string Time to build effective load . used to help determine whether incoming feedback is obsolete or not , and whether it should be ignored when it arrives ## Response ### Status Codes * `200` For the complete list of codes and messages, see [Http status code](https://developer.shopline.com/docs/apps/api-instructions-for-use/http-status-code.md?lang=en). * `401` * `429` ### Response Headers * `traceId` A globally unique identifier for the request. It is used to track the request flow throughout the system, allowing for easy location and debugging when issues arise. ### Response Body #### 200 * `resource_feedback` object Resources feedback content * `messages` array Feedback information * `resource_id` string Product ID * `resource_type` string Fixing : Product * `resource_updated_at` string The feedback update time generated by the sl system automatically is equivalent to updated_at * `state` string Feedback status : require_actions , success * `updated_at` string Feedback update time automatically generated by sl system * `created_at` string Created time after sl system received feedback * `feedback_generated_at` string Time to build effective load . used to help determine whether incoming feedback is obsolete or not , and whether it should be ignored when it arrives #### 401 * `errors` string Error message. #### 429 * `errors` string Error message. ## OpenAPI Definition ```json { "externalDocs": { "description": "Permission point used by the interface is `write_products` , For more information about the use of permission points, see", "url": "ec20/3cv5d7wpfgr6a8z5/xabczf5442284vkq?lang=en", "errorTableDescription": "" }, "operationId": "dHWK4nNN", "parameters": [ { "name": "product_id", "in": "path", "description": "Product ID", "required": true, "style": "simple", "schema": { "name": "product_id", "description": "Product ID", "type": "string", "example": "16057476865495856634490282" }, "example": "16057476865495856634490282", "examples": { "Resolve feedback": { "value": "16060878916899800731963144" }, "Initiate feedback": { "value": "16060878916899800731963144" } } }, { "name": "Content-Type", "in": "header", "description": "The field must be set to the fixed value `application/json; charset=utf-8`.", "required": true, "style": "string", "schema": { "name": "Content-Type", "type": "string", "example": "application/json; charset=utf-8" } }, { "name": "Authorization", "in": "header", "description": " The access token for the API resource. Refer to [App authorization](https://developer.shopline.com/docs/apps/api-instructions-for-use/app-authorization.md?lang=en) to obtain the access token, and then pass the obtained token in the Bearer format. ", "required": true, "style": "string", "schema": { "name": "Authorization", "description": " The access token for the API. Please refer to [App authorization](https://developer.shopline.com/docs/apps/api-instructions-for-use/app-authorization.md?lang=en) to obtain the access token, and then put the obtained access token into the API request header in Bearer Token.", "type": "string", "example": "Bearer eyJhbGciOiJIUzUxMiIsInR5cCI6IkpXVCJ9.eyJhcHBJZCI6MCwiYXBwS2V5IjoiNzU2ZjI1NWE2NjdlZTcwNTk1MzM0ZjVjYzk4NzU5MzBmN2E3NGZjMSIsImV4cCI6MTg3OTQ4MjA3NiwiaXNzIjoieXNvdWwiLCJzZWxsZXJJZCI6IjIwMDAyMzQ4ODAiLCJzdG9yZUlkIjoiMTY3MjM2OTcyOTYwNiIsInRpbWVzdGFtcCI6MTc4NDc4NzY3NjY2MSwidmVyc2lvbiI6IlYyIn0.3ZzbGAH4cLU1QR2VPEvMOQInUDvus-C4amkINSQIPuNVlXsFKj0sAt1c0KnUy9MWUOFV9cHlkf7J90r2y1FzpA" }, "example": "Bearer eyJhbGciOiJIUzUxMiIsInR5cCI6IkpXVCJ9.eyJhcHBJZCI6MCwiYXBwS2V5IjoiNzU2ZjI1NWE2NjdlZTcwNTk1MzM0ZjVjYzk4NzU5MzBmN2E3NGZjMSIsImV4cCI6MTg3OTQ4MjA3NiwiaXNzIjoieXNvdWwiLCJzZWxsZXJJZCI6IjIwMDAyMzQ4ODAiLCJzdG9yZUlkIjoiMTY3MjM2OTcyOTYwNiIsInRpbWVzdGFtcCI6MTc4NDc4NzY3NjY2MSwidmVyc2lvbiI6IlYyIn0.3ZzbGAH4cLU1QR2VPEvMOQInUDvus-C4amkINSQIPuNVlXsFKj0sAt1c0KnUy9MWUOFV9cHlkf7J90r2y1FzpA" } ], "requestBody": { "content": { "application/json": { "schema": { "type": "object", "properties": { "resource_feedback": { "name": "resource_feedback", "description": "Resources feedback content", "type": "object", "properties": { "messages": { "name": "messages", "description": "Feedback information , only state=require_actions effective", "type": "array", "items": { "name": "messages", "description": "Feedback information , only state=require_actions effective", "type": "string", "example": "[This is a question]" }, "example": [ "[This is a question]" ] }, "resource_updated_at": { "name": "resource_updated_at", "description": "Equivalent to updated_at time stamp .updated_at time stamp changes based on merchant operations .When needed , use it with feedback_generated_at to help determine whether the incoming feedback is obsolete or not compared with the feedback that has been received , and whether it should be ignored when it arrives", "type": "string", "example": "2023-01-12T15:20:08+08:00" }, "state": { "name": "state", "description": "Feedback status : require_actions , success", "type": "string", "example": "require_actions" }, "feedback_generated_at": { "name": "feedback_generated_at", "description": "Time to build effective load . used to help determine whether incoming feedback is obsolete or not , and whether it should be ignored when it arrives", "type": "string", "example": "2023-01-12T15:20:08+08:00" } }, "required": [ "feedback_generated_at", "state" ], "example": { "messages": [ "[This is a question]" ], "resource_updated_at": "2023-01-12T15:20:08+08:00", "state": "require_actions", "feedback_generated_at": "2023-01-12T15:20:08+08:00" } } }, "required": [ "resource_feedback" ], "example": { "resource_feedback": { "state": "require_actions", "feedback_generated_at": "2023-01-12T15:20:08+08:00", "messages": [ "[This is a question]" ], "resource_updated_at": "2023-01-12T15:20:08+08:00" } } }, "examples": { "Initiate feedback": { "value": { "resource_feedback": { "messages": [ "This is a question" ], "resource_updated_at": "2023-08-29T15:20:08+08:00", "state": "requires_action", "feedback_generated_at": "2023-08-29T15:20:08+08:00" } } }, "Resolve feedback": { "value": { "resource_feedback": { "feedback_generated_at": "2023-08-29T16:25:08+08:00", "resource_updated_at": "2023-08-29T16:46:08+08:00", "state": "success" } } } } } }, "required": true }, "responses": { "200": { "description": "For the complete list of codes and messages, see [Http status code](https://developer.shopline.com/docs/apps/api-instructions-for-use/http-status-code.md?lang=en).", "headers": { "traceId": { "description": "A globally unique identifier for the request. It is used to track the request flow throughout the system, allowing for easy location and debugging when issues arise." } }, "content": { "application/json": { "schema": { "type": "object", "properties": { "resource_feedback": { "name": "resource_feedback", "description": "Resources feedback content", "type": "object", "properties": { "messages": { "name": "messages", "description": "Feedback information", "type": "array", "items": { "name": "messages", "description": "Feedback information", "type": "string", "example": "[This is a question]" }, "example": [ "[This is a question]" ] }, "resource_id": { "name": "resource_id", "description": "Product ID", "type": "string", "example": "16057476865495856634490282" }, "resource_type": { "name": "resource_type", "description": "Fixing : Product", "type": "string", "example": "Product" }, "resource_updated_at": { "name": "resource_updated_at", "description": "The feedback update time generated by the sl system automatically is equivalent to updated_at", "type": "string", "example": "2023-01-12T15:20:08+08:00" }, "state": { "name": "state", "description": "Feedback status : require_actions , success", "type": "string", "example": "require_actions" }, "updated_at": { "name": "updated_at", "description": "Feedback update time automatically generated by sl system", "type": "string", "example": "2023-01-12T15:20:08+08:00" }, "created_at": { "name": "created_at", "description": "Created time after sl system received feedback", "type": "string", "example": "2023-01-12T15:20:08+08:00" }, "feedback_generated_at": { "name": "feedback_generated_at", "description": "Time to build effective load . used to help determine whether incoming feedback is obsolete or not , and whether it should be ignored when it arrives", "type": "string", "example": "2023-01-12T15:20:08+08:00" } }, "example": { "resource_updated_at": "2023-01-12T15:20:08+08:00", "state": "require_actions", "updated_at": "2023-01-12T15:20:08+08:00", "created_at": "2023-01-12T15:20:08+08:00", "feedback_generated_at": "2023-01-12T15:20:08+08:00", "messages": [ "[This is a question]" ], "resource_id": "16057476865495856634490282", "resource_type": "Product" } } }, "example": { "resource_feedback": { "resource_updated_at": "2023-01-12T15:20:08+08:00", "state": "require_actions", "updated_at": "2023-01-12T15:20:08+08:00", "created_at": "2023-01-12T15:20:08+08:00", "feedback_generated_at": "2023-01-12T15:20:08+08:00", "messages": [ "[This is a question]" ], "resource_id": "16057476865495856634490282", "resource_type": "Product" } } }, "examples": { "Initiate feedback": { "value": { "resource_feedback": { "updated_at": "2023-08-29T16:32:13+08:00", "created_at": "2023-08-29T16:32:13+08:00", "feedback_generated_at": "2023-08-29T15:20:08+08:00", "messages": [ "This is a question" ], "resource_id": "16060878916899800731963144", "resource_type": "Product", "resource_updated_at": "2023-08-29T16:32:13+08:00", "state": "requires_action" } } }, "Resolve feedback": { "value": { "resource_feedback": { "feedback_generated_at": "2023-08-29T15:20:08+08:00", "messages": [ "This is a question" ], "resource_id": "16060878916899800731963144", "resource_type": "Product", "resource_updated_at": "2023-08-29T16:46:40+08:00", "state": "success", "updated_at": "2023-08-29T16:46:40+08:00", "created_at": "2023-08-29T16:32:13+08:00" } } } } } } }, "401": { "headers": { "traceId": { "description": "A globally unique identifier for the request. It is used to track the request flow throughout the system, allowing for easy location and debugging when issues arise." } }, "content": { "application/json": { "schema": { "type": "object", "properties": { "errors": { "description": "Error message. ", "type": "string" } }, "required": [ "errors" ] } } } }, "429": { "headers": { "traceId": { "description": "A globally unique identifier for the request. It is used to track the request flow throughout the system, allowing for easy location and debugging when issues arise." } }, "content": { "application/json": { "schema": { "type": "object", "properties": { "errors": { "description": "Error message. ", "type": "string" } }, "required": [ "errors" ] } } } } }, "security": [ { "oauth2": [] } ], "method": "post", "path": "/products/:product_id/resource_feedback.json", "servers": [ { "url": "https://{handle}.myshopline.com/admin/openapi", "variables": { "handle": { "default": "openapiceshidianpu", "description": "`handle` : The store's unique identifier, which is the prefix of the store's domain name. For example, if a store's domain name is `open001.myshopline.com` , the store handle is `open001` ." } } } ], "info": { "title": "Resources feedback", "version": "v20270301" }, "authIndexes": [ "write_products" ] } ```